Privacy Policy

Background

Habitech Limited understands that your privacy is important to you and that you care about how your personal data is used. We respect the privacy of every visitor to our website and collect and use personal data only as described in this policy and in accordance with our obligations and your rights under the law.

Please read this privacy policy carefully and ensure that you understand it. Your acceptance of this policy is deemed to occur upon your first use of our site. If you do not accept and agree with this policy, you must stop using our site immediately.

Information About Us

Our site is owned and operated by Habitech Limited, a Limited Company registered in England under company number 5840057.

Registered address: Unit K, The Loddon Centre, Wade Road, Basingstoke, RG24 8FL.

What Does This Policy Cover?

This privacy policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier. Personal data is, in simpler terms, any information about you that enables you to be identified. This covers obvious information such as your name and contact details, but also less obvious information such as identification numbers, electronic location data, and other online identifiers.

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your personal data.
• The right to access the personal data we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
• The right to restrict the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to data portability.
• Rights relating to automated decision-making and profiling.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in the "How Do I Contact You?" section below. Further information about your rights can be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

What Data Do We Collect?

Depending upon your use of our site, we may collect some or all of the following personal data:

• Name
• Address
• Email address
• Telephone number
• Business name
• Job title
• Payment information
• Information about your preferences and interests
• IP address
• Web browser type and version
• Operating system
• A list of URLs starting with a referring site, your activity on our site, and the site you exit to

How Do We Use Your Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

• Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalising and tailoring our products and services for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email or post that you have opted in to (you may opt out at any time).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or post with information about our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt out.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods:

• Customer and order information will be retained for seven years from the date of collection or our last interaction for accounting purposes.
• We may retain your data for up to seven years so that we can communicate with you about compatible products and services.
• For fraud detection and prevention purposes, data may be retained for variable periods depending on the nature of the transaction and product.

How and Where Do We Store or Transfer Your Personal Data?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area. These are known as "third countries" and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.

Do We Share Your Personal Data?

We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery, marketing, and similar services. In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is transferred to a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party's obligations under the law.

In certain limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Can I Withhold Information?

You may access our site without providing any personal data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data. You may also restrict your browser's cookie usage as described in our Cookie Policy.

How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (known as a "subject access request"). Requests should be submitted in writing to the address given in "How Do I Contact You?" below.

There is not normally any charge for a subject access request. If your request is "manifestly unfounded or excessive" (for example, if you make repetitive requests), a fee may be charged to cover our administrative costs in responding. We will respond to your subject access request within one month. Normally, we aim to provide a complete response within that time. However, if a request is particularly complex, it may take up to three months.

How Do I Contact You?

To contact our Data Protection Officer about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

• Email:
• Telephone: 01256 638500
• Post: Habitech Limited, Unit K, The Loddon Centre, Wade Road, Basingstoke, RG24 8FL

Changes to This Privacy Policy

We may change this privacy policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be made available on our site and your continued use of our site following any changes shall be deemed to be your acceptance of that change. We recommend checking this page regularly so that you are aware of any updates.